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Airline

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Unmatched Blend of iNEMSOFT’s Applications and Microsoft® Surface™ Pro Portability

Serving airline ground-to-ground and ground-to-air operations with innovative software solutions.

  • • Radio-telephone soft-console
  • • Select & unselect radios
  • • Automatic call distributor
  • • Unique call queuing
  • • Multiparty audio conference
  • • Fixed, mobile and tablets
  • • Enterprise scalability
  • • Five nines uptime
  • • Business resumption

CLASSONE® iCAS A SIP-based Radio & Telephone Console System

Why

Easily connect, conference and collaborate with anyone, any device, anywhere at anytime

Where

Deploy to operations command center, aircraft flight decks and remote airports. Enable mobile airline users and add above and below wing users.

Who

Airline dispatchers. Load planners. Maintenance control. Flight operations. Ground operations.

How

On premise or cloud, Avaya Aura, COTS SIP-PBX compatible, third-party applications, IP/SIP Network and without the complexity of multicast.

COMMERCIAL AIRLINES

Upgrading an airline’s ground-to-ground and ground-to-air voice and radio communications system

Case Study

The Challenge.
The radio-based operations control system serving this airline supports tens of geographically dispersed regional and national airports. But the organization’s aging infrastructure has several limitations. It lacks room for growth. Some components are at their end of life and no longer supported by manufacturer. The airline lacks failover capabilities to protect communications in the event of an outage in its primary data center. In addition, its radio operations are unable to benefit from previous technology investments, including a dual-carrier MPLS network, geographically diverse data centers, virtualized servers and desktops, mobility capabilities and voice over IP.
The Solution.
iNEMSOFT, in partnership with Avaya, is replacing the airline’s current radio operations control system with ClassOne® iCAS Radio Servers, IP Radio Gateways and Consoles – providing dial access to the airline’s corporate Avaya Aura® voice network and contact center. Radios will receive feature-rich, multimedia, multimodal communications and collaboration services from the Avaya Aura Core.
The Benefits.
By integrating radio communications directly into the airline’s Avaya Aura communications infrastructure, iNEMSOFT allows all airline personnel (dispatchers, load planners, pilots, ramp personnel, field crews, maintenance control and operation groups) to communicate seamlessly on a single, highly scalable IP/SIP-enabled radio-telephony platform. It’s a solution that boosts collaboration, speeds decision making and shortens response times. The airline can support reliable and sustained growth, with comprehensive failover protection for improved availability. Radio users benefit from rich new communication features and can communicate seamlessly with any Avaya Aura endpoint – making and receiving calls and participating in collaborative communication sessions. Since most of the critical components are part of the Avaya Aura network, the airline will eliminate the need to update its costly, aging radio infrastructure. The result is a powerful, low-cost solution that can grow as the airline grows.
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