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ClassOne® Consoles


Overview | Highlights | Features | Specifications | Resources | Support

Overview

Experience an operator console that puts you in the driver’s seat

Software-based iNEMSOFT ClassOne® Operator Consoles help you manage both radio and phone calls through a single interface. Using easy-to-navigate menus, you will be able to take radio and telephone calls, route, conference, record, transfer and control calls of any type – regardless of their source or urgency level.

  • Coordinate calls to and from disparate land-mobile radios, phones and dispatch systems. This includes smart phones and other devices, such as overhead paging systems, digital signage, hotlines, intercom systems and “hoot-n-holler” units.
  • Establish group conferences involving multiple agencies, personnel and device technologies.
  • Use simple on-screen controls to connect with radios across multiple channels and frequencies.
  • Configure and control your radio network from anywhere using our web-based interface. This simplifies firmware upgrades, tunes radio channel audio gain, and removes the need for dispatching trucks and technicians to the field.
  • Work from your device of choice, whether it’s a touch-screen PC, laptop, tablet or phone.
  • Achieve high availability and location independence. Install IP-based and SIP-based consoles anywhere on your network and connect to multiple servers for high availability and disaster recovery.
iNEMSOFT-Avaya-Partners
Compliance-tested for interoperability with Avaya Aura®

Selected as a strategic solution sold by Avaya and its channel partners

 


Overview | Highlights | Features | Specifications | Resources | Support

Highlights

A BRIDGE BETWEEN LEGACY ANALOG AND IP-BASED

iNEMSOFT ClassOne® Consoles for IP/VOIP or SIP deployments enable connectivity to both Avaya Aura® telephony networks and legacy radios and dispatch systems, including support for analog, digital and narrow band radios. The iNEMSOFT ClassOne® Console client can install and run on various Windows-based computers, tablet PCs, and embedded Windows or thin-client devices.

 
Two Deployment Models

TWO DEPLOYMENT MODELS

  • IP-based consoles integrate various Avaya H.323 IP and SIP telephones for media channel management and connectivity to radios. This model requires an audio control unit, jack box, foot switch and a binaural headset.
  • SIP-based consoles use an on board computing platform and RTP protocol. They feature built-in audio speakers, microphones, an external headset and USB devices to manage audio streams. SIP-based versions provide economical options for centralized or distributed deployments across the IP network.


ROBUST TOUCH-SCREEN PC

The iNEMSOFT ClassOne® Touch-Screen PC Console is available in various models and screen sizes for mission-critical telephone and radio dispatch operations. It is distinguished from standard PC systems by its silent operation and greater stability, sturdy aluminum housing and lack of moving parts.

It is designed with consumer and industrial interfaces (USB 2.0, RS232, RS485), two 10/100/1000 Mbps network ports, integrated Wi-Fi (a, b, g, n), a resistive touch-screen display and a powerful audio amplifier with 2x2W speakers. The console is available in 8-inch, 15-inch, 17-inch and 19-inch screen sizes. Additional screen sizes (10, 12, 23 and 40 inches) are available with custom orders.

 

A USER-FRIENDLY INTERFACE

A user-friendly interface provides command and control for various media operations and system functions. Back-office workers or dispatchers have push-to-talk connectivity to radios and other system endpoints and can receive normal and emergency calls from both radios and the voice network. Operators can conference, transfer and control various connected media channels from a touch-screen featuring large, programmable icons that make it easy to navigate different menus and features.

User-Friendly Interface

INDEPENDENCE OVER VOIP & SIP

Our consoles can be configured to function with standard Avaya IP H.323 or SIP telephones, digital telephones, or as a SIP-based soft console installed anywhere in your IP/VOIP network, allowing for location independence with minimum hardware replication. This flexibility lowers deployment costs for remote response teams, regional staff and virtual operation centers. You can unify radio and telecommunication resources across various business units and overcome the constraints of traditional legacy hardware.

Independence over VOIP and SIP

 

 

Overview | Highlights | Features | Specifications | Resources | Support

Features

  • Abbreviated dialing. Speed dial and redial both phones and radios.
  • Broadcast groups. Establish, control and manage groups of endpoints.
  • Computer-aided dispatch. Manage shift changes and territory alignments by automatically re-configuring the user desktop and reorganizing territory profiles, radios, telephones and contacts accordingly.
  • Call bridging. Patch calls seamlessly between telephones and radios.
  • Call control. Initiate, answer, hold, transfer or conference calls.
  • Call routing. Distribute inbound calls to radios or phones based on urgency, job function, skills or geography.
  • Call-stack displays. See active calls and conversations, including line/extension, call type (radio, phone), caller name, caller ID, location information and more.
  • Call notification. Benefit from visual indicators and beep tones indicating incoming calls and call urgency.
  • Call waiting queues. See all incoming radio and telephone calls.
  • Centralized management. Quickly deploy or upgrade console software centrally across a distributed network.
  • Centralized management. Quickly deploy or upgrade console software centrally across a distributed network.
  • Device independence. Install console software on a Windows-compatible PC, tablet, mobile device or Avaya IP H.323 or SIP telephone. You can even access console controls online through an easy-to-use, web-based interface.
  • Ease of use. Benefit from a simple, programmable interface. Experience shows that a user can be trained to operate, configure and personalize console settings in less than an hour.
  • IP/SIP models. Select an IP-based version that integrates various Avaya H.323 IP and SIP telephones for media channel management or a SIP-based version that uses an onboard computing platform and the RTP protocol. Both can be installed on Windows-based computers, tablets and other mobile devices.
  • Location independence. Install IP-based and SIP-based consoles anywhere on your network for centralized or distributed deployments.
  • Radio channel selection. Easily change radio channels and frequencies for “push to talk” connectivity with any radio device.
  • Remote operation and management. Install the console software on a laptop or mobile device for full-featured operation from anywhere.
  • Standards-based. Reduce your total cost of ownership and simplify deployment to regional, divisional and virtual operation centers by eliminating the need for proprietary digital signal processing hardware.
  • Tracking. Readily access information on call histories and ANI/ALI.

Overview | Highlights | Features | Specifications | Resources | Support

Specifications

Standard Console with Touch Screen

  • Touch-Screen PC Console
  • Console Metal Stand
  • Dispatch Foot Switch
  • USB Foot Switch Dongle
  • Dispatch Headset
  • Microphone
  • Keyboard w/ Mouse
 


Overview | Highlights | Features | Specifications | Resources | Support

Support

iNEMSOFT ClassOne® Consoles are backed by a comprehensive team of specialists who will help you get the most out of your investment.

  • Site surveys and readiness assessments
  • Implementation and configuration services
  • 24-7 technical support
  • Product training