ClassOne® Consoles

ClassOne® console

Experience an operator console that puts you in the driver’s seat

Software-based iNEMSOFT ClassOne® Operator Consoles help you manage both radio and phone calls through a single interface. Using easy-to-navigate menus, you will be able to take radio and telephone calls, route, conference, record, transfer and control calls of any type – regardless of their source or urgency level.

Coordinate calls to and from disparate land-mobile radios, phones and dispatch systems. This includes smart phones and other devices, such as overhead paging systems, digital signage, hotlines, intercom systems and “hoot-n-holler” units.

Establish group conferences involving multiple agencies, personnel and device technologies.

Use simple on-screen controls to connect with radios across multiple channels and frequencies.

Configure and control your radio network from anywhere using our web-based interface. This simplifies firmware upgrades, tunes radio channel audio gain, and removes the need for dispatching trucks and technicians to the field.

Work from your device of choice, whether it’s a touch-screen PC, laptop, tablet or phone.

 

Achieve high availability and location independence. Install IP-based and SIP-based consoles anywhere on your network and connect to multiple servers for high availability and disaster recovery.

Highlights

A BRIDGE BETWEEN LEGACY ANALOG AND IP-BASED

iNEMSOFT ClassOne® Consoles for IP/VOIP or SIP deployments enable connectivity to both Avaya Aura® telephony networks and legacy radios and dispatch systems, including support for analog, digital and narrow band radios. The iNEMSOFT ClassOne® Console client can install and run on various Windows-based computers, tablet PCs, and embedded Windows or thin-client devices.

SIP-based consoles

use an on board computing platform and RTP protocol. They feature built-in audio speakers, microphones, an external headset and USB devices to manage audio streams. SIP-based versions provide economical options for centralized or distributed deployments across the IP network.

A USER-FRIENDLY INTERFACE

A user-friendly interface provides command and control for various media operations and system functions. Back-office workers or dispatchers have push-to-talk connectivity to radios and other system endpoints and can receive normal and emergency calls from both radios and the voice network. Operators can conference, transfer and control various connected media channels from a touch-screen featuring large, programmable icons that make it easy to navigate different menus and features.

TWO DEPLOYMENT MODELS

IP-based consoles integrate various Avaya H.323 IP and SIP telephones for media channel management and connectivity to radios. This model requires an audio control unit, jack box, foot switch and a binaural headset.

ROBUST TOUCH-SCREEN PC

The iNEMSOFT ClassOne® Touch-Screen PC Console is available in various models and screen sizes for mission-critical telephone and radio dispatch operations. It is distinguished from standard PC systems by its silent operation and greater stability, sturdy aluminum housing and lack of moving parts. It is designed with consumer and industrial interfaces (USB 2.0, RS232, RS485), two 10/100/1000 Mbps network ports, integrated Wi-Fi (a, b, g, n), a resistive touch-screen display and a powerful audio amplifier with 2x2W speakers. The console is available in 8-inch, 15-inch, 17-inch and 19-inch screen sizes. Additional screen sizes (10, 12, 23 and 40 inches) are available with custom orders

INDEPENDENCE OVER VOIP & SIP

Our consoles can be configured to function with standard Avaya IP H.323 or SIP telephones, digital telephones, or as a SIP-based soft console installed anywhere in your IP/VOIP network, allowing for location independence with minimum hardware replication. This flexibility lowers deployment costs for remote response teams, regional staff and virtual operation centers. You can unify radio and telecommunication resources across various business units and overcome the constraints of traditional legacy hardware.

Features

TOP MENU BAR

Mirrors most tools that can be reached through the dispatch GUI by using a mouse or a finger touch.

TELEPHONY CALL CONTROL TOOLS

Dial-Pad, Redial, Hang Up, Hold, Transfer, Conference telephones or radio and telephone, and the Push to Talk (PTT).

ACD - CALL CENTER AGENT:

Allow a system administrator to create an efficient call management environment by adding skill sets for accurate call distribution.

PHONE DROP-DOWN MENU

Users can navigate the speed-dials using the telephone drop-down menu which consist of three hierarchal levels to find their speed-dials, or they can use the search tool.

CALL WAITING QUEUE

by extension, IP address, phone model, firmware version, MAC address and phone group

CALL HISTORY

Opens the call history window. Users can review call history details and dial directly from the same window, tag and un-tag an incoming call.

AUDIO MANAGEMENT TOOLS

Configurable tools to control how to use of multiple audio devices.

Location independence.

Install IP-based and SIP-based consoles anywhere on your network for centralized or distributed deployments

OPERATING RADIOS/TELEPHONES

Answered calls are moved from the Call Waiting list and appear in the Operating Radios/Phones call stack. Users can control call volume, mute call and microphone.

RADIO/TELEPHONE/CORPORATE DIRECTORY MENU

Menus to switch between radio speed-dials, telephone speed-dials and corporate directory records. Drop-down menus include hierarchal menus to access preconfigured speed-dials, search and filtering tools.

SPEED DIAL TAB SETS

Consist of tabs holding preconfigured speed-dial buttons. A tab set is the result of navigating the hierarchical radio/phone drop-down menu.

IP/SIP models

Select an IP-based version that integrates various Avaya H.323 IP and SIP telephones for media channel management or a SIP-based version that uses an onboard computing platform and the RTP protocol. Both can be installed on Windows-based computers, tablets and other mobile devices.

Brochure

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