ClassOne® Endpoint Manager

Overview | Highlights | Features | Resources | Support


Centrally manage IP/SIP phone endpoints across a global network

iNEMSOFT ClassOne® Endpoint Manager makes it easy to administer IP and SIP phones, soft phones and gateways across multiple communication servers around the globe.  Our software puts you in the driver’s seat and simplifies even the most complex tasks.

  • Keep phones “always on” by establishing seamless fail over and remediation policies for outages and maintenance windows.
  • Automate firmware upgrades and sync them with the software versions used by both primary and backup servers.
  • Increase call-handling capacity by load-balancing phones across multiple sites on demand.
  • Work from anywhere using our simple, web-based dashboard and administrative tools.
Compliance-tested for interoperability with Avaya Aura®

Selected as a strategic solution sold by Avaya and its channel partners


Overview | Highlights | Features | Resources | Support


The Ultimate Enterprise Management Server

The enterprise management server enables building effective disaster recovery practices by applying precise rules for operations, management, discovery, validation and remediation of Avaya IP Telephone endpoints.

Capabilites that Improve Business Performance

Capabilities that Improve Business Performance

The iNEMSOFT ClassOne® Endpoint Manager helps you improve the continuity and operational performance of your business by applying precise rules for the operation, management, discovery, validation and remediation of Avaya IP/SIP telephone endpoints. In addition to Web-based administration, our application incorporates transaction reporting, telephony state and event monitoring, database and cache management, SNMP data, and alarm and event reporting.


Easy-to-Use Dashboard

The iNEMSOFT ClassOne® Endpoint Manager incorporates an easy-to-use, 360-degree graphical dashboard showing all telephone endpoints on your network. You’ll see the status, distribution and the precise number of registered endpoints for each managed serving site and switch site.

Broad Scalability

The iNEMSOFT ClassOne® Endpoint Manager can be economically scaled from a small local implementation to an enterprise-wide solution that is capable of managing large volumes of telephone setting requests and firmware downloads.


Centralized Administration

iNEMSOFT ClassOne® Endpoint Manager allows you to perform switch over operations and to manage configurations centrally, including serving site, line of business, firmware versions, telephone groups, profiles and switching-site assignments – on demand and automatically. You can globally manage all initialization processes, routine restoration of services and management of a telephone endpoint or group of endpoints. Fail over settings and rules can be applied to an individual telephone endpoint, a group of telephones or an entire line of business.

Centralized Data Storage

System administration and configuration information is maintained in a relational database that imposes centralized control and reduces data redundancy and inconsistencies. You’ll realize improved data integrity and more efficient data management. You can easily add or remove IP telephones from the database and change the configuration settings you store.

Easy-to-Use Dashboard

Disaster Recovery Capabilities

The iNEMSOFT ClassOne® Endpoint Manager can be configured with redundant servers for higher availability and can be distributed or virtualized to multiple sites across multiple servers for disaster recovery and business continuity. Service failures and alarms are reported to the network management toolset, e.g. SNMP Manager, as well as to the Endpoint Manager relational database. This allows you to view system alarms and to respond promptly to critical events. In addition, you can configure each IP telephone for fail over to multiple instances of Avaya Aura® Communication Manager for improved business continuity.

Overview | Highlights | Features | Resources | Support


The iNEMSOFT ClassOne® Endpoint Manager delivers powerful features to benefit your organization – improving up time, productivity and performance.

  • Data Management. Centrally control all telephone databases and caches.
  • Deployment flexibility. Support a small local site or scale to support a high-availability global network with distributed Avaya Aura® servers acting as disaster recovery sites.
  • Dynamic configuration. Distribute IP telephone settings and firmware versions on boot-up based on the definitions and profile settings you’ve established.
  • Fail over management. Configure phones for fail over to multiple Avaya Aura servers and ensure seamless registration after a station reset, network outage or system failure.
  • Firmware synchronization. Automatically align phone firmware with the Avaya Aura software version used by server sites.
  • Firmware upgrades. Tailor upgrades by group, line of business or user profile (contact center agents, standard business users, etc.).
  • Load balancing. Distribute endpoints on demand across servers as call volume fluctuates.
  • Remediation. View and correct telephone endpoint errors in real time.
  • Remote access. Use a web-based interface to track, manage and configure endpoints from anywhere you work or travel.
  • Reporting. View serving sites, telephone distribution per serving site, registration and telephony state, firmware version, configuration changes and alarms.
  • Rule setting. Create user groups for various departments or functions and establish precise parameters for operation, discovery and validation.
  • Switch over notification. Automatically notify servers and applications as endpoints switch to a new serving site.

Overview | Highlights | Features | Resources | Support


iNEMSOFT ClassOne® Endpoint Manager is backed by a comprehensive team of specialists who will help you get the most out of your investment.

  • Site surveys and readiness assessments
  • Implementation and configuration services
  • Technical support
  • Product training
  • Custom integration with third-party applications

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