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Solutions for Disaster Recovery

iNEMSOFT Disaster Recovery Communication Solutions

For Disaster Recovery

Remain accessible during outages

iNEMSOFT provides powerful business continuity capabilities to organizations using an Avaya Aura® platform. We help you achieve seamless, uninterrupted communication during system upgrades, outages and other business disrupting events. Using our simple, web-based administration tool, you can configure IP endpoints for fail over to multiple servers – ensuring seamless registration after a station reset, network outage or system failure.


KEY iNEMSOFT CAPABILITIES:

  • Maximize up time for contact centers and other critical business operations.
  • Configure IP telephones for fail over to multiple servers.
  • Dynamically distribute phone settings on boot-up and align the firmware version with each server.
  • Integrate with third-party applications for seamless fail over of an entire desktop.
  • Automatically generate switch over notifications.
  • View and validate the current state of an IP telephone, its current server and designated fail over servers.
  • Exercise managed or forced control of any IP phone or groups of phones.
 

CASE STUDY

    Protecting Customer-Facing Functions from Phone Outages

The Challenge.
One of the world’s largest financial services companies operates globally distributed contact centers that support more than 60,000 users. The centers use Avaya H323 IP telephones that are considered a critical business asset. A phone outage from a station reset, network issue, system failure or even routine maintenance could seriously impact both service delivery and regulatory compliance.
The Solution.
To support high-availability, always-on performance, the organization selected iNEMSOFT ClassOne® Endpoint Manager to administer endpoints centrally across multiple serving sites and lines of business. Powerful, web-based management tools are used to design and apply precise rules for operation, management, discovery, validation and remediation.
The Benefits.
iNEMSOFT ClassOne® Endpoint Manager has improved business continuity and operational performance, while automating previously time-consuming manual tasks. Through an easy-to-use interface, administrators can now:

  • Centrally track and apply configuration profile definitions, firmware and settings
  • Design failover policies by line of business, individual telephone or groups of telephones
  • Tailor firmware upgrades by line of business or user profile and synchronize with serving-site firmware
  • Load-balance endpoints on-demand across available serving sites
  • And more…