iNEMSOFT provides powerful business continuity capabilities to organizations using an Avaya Aura® platform. We help you achieve seamless, uninterrupted communication during system upgrades, outages and other business disrupting events. Using our simple, web-based administration tool, you can configure IP endpoints for fail over to multiple servers – ensuring seamless registration after a station reset, network outage or system failure.
One of the world’s largest financial services companies operates globally distributed contact centers that support more than 60,000 users. The centers use Avaya H323 IP telephones that are considered a critical business asset. A phone outage from a station reset, network issue, system failure or even routine maintenance could seriously impact both service delivery and regulatory compliance.
To support high-availability, always-on performance, the organization selected iNEMSOFT ClassOne® Endpoint Manager to administer endpoints centrally across multiple serving sites and lines of business. Powerful, web-based management tools are used to design and apply precise rules for operation, management, discovery, validation and remediation.
iNEMSOFT ClassOne® Endpoint Manager has improved business continuity and operational performance, while automating previously time-consuming manual tasks. Through an easy-to-use interface, administrators can now: