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CLASSONE® SIP-BASED RADIO-TELEPHONE CONSOLE

CLASSONE® SIP-BASED RADIO-TELEPHONE CONSOLE

Unmatched Blend of iNEMSOFT’s Applications and Microsoft® Surface™ Pro Portability

The newest member of the ClassOne® iCAS radio-telephony platform, a cost-effective on-demand mobile productivity software optimized for one of the most versatile computing platforms, the Microsoft® SurfaceTM Pro. A perfect blend of technologies designed for maximum mobility, mission-critical communications and emergency contact centers. A solution that delivers unhindered, consistent and reliable radio and telephone communications from anywhere utilizing any available network including broadband, LTE/4G/3G, WIFI and IP/MPLS. Mobilizing key personnel and scaling resources instantly is now a reality. Utilizing cloud services or a shared infrastructure powered by the iNEMSOFT’s highly scalable ClassOne® iCAS radio interoperability and collaboration platform. The console application is developed with years of real world experience and collaboration with our clients resulting in an interface that is user-friendly, organized, functional, consistent and customizable. iNEMSOFT’s solutions connect organization’s with its customers and users via telephones, hotlines, public announcements, conventional and digital radio channels as well as broadband PTT widening systems and user interoperability. INEMSOFT’s mobile applications and tablets can be deployed for dispatch and call answering operations within utilities, public safety, airlines, railroads and mission-critical operations.

Meet The New Surface Pro Console

Features

  • Profile based login
  • Secure user authentication
  • Multiport USB dongle
  • Intelligent built-In SIP softphone 
  • Call center ACD agent functions
  • Software-based radio voting 
  • Radio voting group management 
  • Corporate directory interface 
  • Broadband PTT integration 
  • Conventional and digital radios 
  • Advanced telephone dial-pad  
  • Radio and telephone speed-dials
  • Call-waiting queue   
  • Audio/on-screen visual notifications 
  • Selective accept and transfer calls 
  • Multi-radio monitor scalability
  • Call history for inbound and outbound calls
  • Unique multi-radio “unselect”
  • Unique multi-radio “unselect”
  • Broadcast and emergency groups
  • Call priority color coding
  • Transmit and received DTMF tones
  • Radio PTT and telephone calling
  • Radio speed-dial color notifications
  • Radio frequency and channel control
  • Microphone/speaker audio controls
  • Territory and shift automatic rollover
  • Jack box and headset audio controls
  • Emergency light and siren control
  • Emergency 911 log archive
  • Dual-headset trainer mode setup
  • Hotline and public announcements
  • Console and telephones switchover
  • Servers health status monitor and tool tips

Functions

Our console user interface (UI) was developed over years of collaboration with our clients and experienced user’s feedback resulting in an interface that is user-friendly, organized, functional, consistent, and customizable. The menu-bar offer a single point of entry to all operator tools used for configuring user preferences, audio devices specialized hardware such PTT footswitch and beacon light.

A powerful interface to see all incoming radio and telephone calls, caller identity while sorted by priorities. Enabling the user to be fully aware of all pending calls, time of arrivals and number of call attempts. The user can pick and choose which call to answer, reject or redirect with one touch. Using our auto color coding and special tones enable users to differentiate normal calls from emergency ones.

After years of working with users in the field and collecting feedback we simplified complex business processes aiming at the  highest level of dispatch center efficiency with best user experience. Accessing one or many radio channels or telephone calls, the user is always in control with one-touch to make call, hold, conference a radio, telephone or even group ofresources.

Our innovative radio monitoring solution breaks away from requiring multicast and its traditional limitations on the number of simultaneous radio channels that can be put in monitor “Unselect”. The user can monitor tens of radios simultaneously utilizing our intelligent conferencing solution and on demand assign the radio channel to the right or left speaker for the receiving audio.

The console software utilizes the Session Initiation Protocol (SIP) and its standard feature-rich capabilities. The application offers VoIP calling, radio over IP, audio conferencing, volume control, mic muting, redial, hang-up, hold, transfer, a dial-pad and a push-to-talk (PTT) button when operating a radio. An optional footswitch unit is available for enabling the users to free their hands for work related tasks while interacting with radios using the footswitch.

Simplifies system maintenance and diagnosis by providing site specific connectivity information, network and system services health, as well as attached USB device’s readiness. The system detects and pinpoints any errors to the user by turning relevant icons into red color, a simple hover over with a mouse, the alarm reveals more information that can be utilized by a system administrator for diagnostics and troubleshooting.

The ACD feature enables the user to receive and answer calls as a call center agent. These functions manage incoming call queues and provide automatic call distribution to one or more agent skills. The system tracks agent work activities, for example using the (ACW) for after call work activities and (AUX) work mode when they need a break or do non-work related activities.

A range of compliant audio devices are available for users to select from, they can switch between multiple audio devices during an active call session or between login sessions. Other tools may be configured and added such as the VOX Queue performing an auto-monitor listening to radio channels and notifying the user via a message indicating which radio channel was transmitting.

User-friendly layout management, flexible font and button sizes to perfectly accommodate different user requirements. Every speed-dial button offers the users control functions to manage their daily communication flow, such as text, color codes, emergency and beacon light alarms, ring tones, operate and monitor functions, VOX Queueing, radio frequency/channel numbers, auto dialing phone extensions and when other users are operating radios.

Modern navigational standards such as page tabs, drop-down menus, search capability and tools to tailor the interface to most efficient layout. Users are able to easily navigate hundreds of speed-dials per page, when combined with the built-in drop-down menu users can access thousands of hierarchy organized speed-dial pages. A user-friendly built-in designer tool allows layout design, editing, updating and real-time publishing to one or more operator consoles.

An improved single point of entry to resources such as radios, hotlines, broadcast groups, emergency key personnel, phone speed-dials and corporate directory reduce wait times that users would spend trying to locate needed services. In addition to hundreds of resources visible on the main page, a scalable hierarchal multi-level drop-down navigation structure is built-in to organize layouts by department, branch, city, airport, station, region, state or even country.

This smart history tool is designed to list and track inbound, outbound and missed telephone calls, it provides a record to call back those callers who abandoned their call while waiting as well as accelerate operator’s inquiry for recently used resources. History records includes detailed information about call status, called numbers, callers ID/number, time stamps and duration allowing accurate identification of needed records.

CERTIFIED ADD-ON PERIPHERALS OPTIONS

Handset

Handset

External standard or PTT handsets that fits everyone’s communication preference

Dongle

USB Dongle

USB footswitch controller and relay switching dongle to trigger a beacon/siren alerter

Docking station

Docking Station

Surface Dock to instantly transform your Surface into a desktop PCa

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Headset

Single and dual ear headsets, Bluetooth, wireless and corded certified headsets

Beacon light

Beacon Emergency Light

Visual and audible emergency alerter beacons and sirens for critical operations

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Foot Switch

Push-to-Talk footswitch controller unit provides smooth non-constrained communication

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